{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Founder Views - SaaS, Business, and Beyond","title":"How to Manage Negative Reviews","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/2d014881\"></iframe>","width":"100%","height":180,"duration":365,"description":"There are very few things that can make me lose sleep at night. One of those things are negative reviews. Although negative reviews in our company are very rare, they always sting- really, really bad. Each negative review is even worse than the last. Reading a bad review feels like getting punched in the gut. Negative reviews suck, and they always will. In this episode, I'm outlining steps on how to properly manage negative reviews when they come in.","thumbnail_url":"https://img.transistorcdn.com/e9JVeZccbAO7JBcyfBMExsVR_7QzRpt8Q_5HYvYzMP0/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yOTYw/Y2MxNDI3MDhjMmEw/NmM5YTFkNmJlNjNk/YjQwYy5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}