{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Architecture & Engineering Business Strategies","title":"Charrette Venture Group: Designing the Client Experience (w/ Lucas Gray, Dena Alspach)","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/2ff2120d\"></iframe>","width":"100%","height":180,"duration":2698,"description":"Happy clients are a key ingredient to running a successful architecture business. Positive client experiences are important: when you do it right, you'll secure referrals and repeat business for your firm. During Section Cut, Lucas Gray and Dena Alspach of Charrette Venture Group broke down how to kick off a great client experience before the project even begins—and keep it going past project close-out. ","thumbnail_url":"https://img.transistorcdn.com/lhEQtcfod-M4MOAmzkZgOKhnvEVx_0djxyDVNVuqLH8/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS83NzAw/NGEyNGI2Y2I4Yzli/NzUyMjZiODk3MjBm/NTc1OC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}