{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Symplicity Conversations","title":"How To Build Relationships and Understand Outcomes | Jim Glackin","html":"","width":"100%","height":180,"duration":3063,"description":"Jim Glackin, Chief Revenue Officer at COEO Solutions, shares his extensive career journey in the telecom industry, his passion for customer experience, and innovative approaches at COEO to deliver business outcomes. He shares his journey from ATT to a smaller company where the focus is on building better vendor relationships and truly understanding customer outcomes. \nThis episode offers valuable insights into leadership, channel programs, and leveraging technology for better organizational results.\nChapters\n \n00:00 Introduction to Symplicity Conversations\n01:08 Jim Glacken's Career Journey\n03:37 The Importance of Mentorship and Connections\n14:16 Customer Experience and Technology Integration\n19:58 Understanding COEO Solutions\n23:14 Innovative Approaches to IT Purchasing\n27:29 Quickfire Questions and Personal Insights\n33:12 Pilots and Dogs: A Unique Passion Project\n40:45 Leadership Lessons Learned\n49:25 Final Thoughts and Reflections\n\nKey Topics\n \nJim Glackin's career evolution over 30 years in telecom\nThe importance of customer care and relationship building\nHow COEO is redefining vendor and partner collaboration\nThe role of technology and cloud in modern business\nLeadership lessons learned from large corporations to startups\nThe significance of mentorship and networking in career growth\n#telecom, #leadership, #customerexperience, #channelprograms, #technology, #COEO, #businessoutcomes, #careerjourney","thumbnail_url":"https://img.transistorcdn.com/9gwizu8FhOdlEcqROyixABuepI_Vw1tWv9gz5InCnKs/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9hN2Zl/ZDY2MTNkMzRhZTc0/Y2UwNDljNDNhMDMw/NzcxYS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}