{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"HUNGRY.","title":"How To Be a World Class Operator - Ole & Steen, Wagamama, SoHo House, Caravan Managing Director","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/30947a8d\"></iframe>","width":"100%","height":180,"duration":5554,"description":"The biggest HURDLE every challenger brand faces? The moment a founder hires a Senior executive.\nFounder <> Operator tension is always bull-ragingly bombastic\nOperators joining challenger brands is like a well-polished CowBoy mounting a Raged Spanish Bull\nOperators must control founders rage, steer vision, channel energy, calm zeal\na Supple Art, Elusive Science so many get wrong\nHonour to sit down for an Operator Masterclass with Graham xxx from Ole & Steen\nHUGE!!! thanks to legends at UberEats and Sam Nicanui for setting up this conversation.\n🙏WIN free tickets to the next supper club, fill out this form (takes 45 seconds) 👉https://docs.google.com/forms/d/e/1FAIpQLSfk9jGlMWX-nZ-WJnIAOHyVzxx0dd_XmeqWH4hrJNIq0yOHJw/viewform \nON THE MENU:\nWhy Fish & Chip Shops Selling Chicken Nuggets it’s a route to failure. Do. One Thing Well.\nThe Operators Role = “take the sting out of a founder” + share same language as founder\nAlways Under Promise, Over Deliver when managing founders expectations\nWhy Operators “Accept there will be clashes with the founders in first 6 months”\nWhy Operators must always start with an “empty bank account of trust” when joining a challenger brand\nA problem only exists in the absence of the right conversation\n40/70 Decision Making Principle: 40% Information isn’t enough, 70% Information is too much + find your sweet spot\nStop. Start. Continue. How To Create Consistently Great 1-2-1’s With Your Team\nWhen Effectively Managing People Always Ask: What is the end goal?\nAlways Remember. Responsibility is your ability to respond.","thumbnail_url":"https://img.transistorcdn.com/gxmV4UzMdxQXxd72h-fgEanMz6IG37j1u683zTmU0ac/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85ZGI4/Y2FkNjcwNmEwMDNm/YWUwOTcyZTM0YzYw/YWU3My5qcGVn.webp","thumbnail_width":300,"thumbnail_height":300}