{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Human-Centered Security","title":"What Do You Know About Alert Fatigue? An Interview with John Robertson","html":"","width":"100%","height":180,"duration":1171,"description":"“People try to talk about the technical user experience at too high of a level. You talk about alert fatigue and you kind of understand what alert fatigue is just by the name. Yeah, there’s a lot of alerts. But watching it in action is different.”In this episode, Heidi interviews John about what he’s learned about designing for security analysts. We talk about:The importance of understanding user workflows. “Alert fatigue” is just a saying until you actually observe it in action.While trust is hard to measure, it’s critical for improving the security user experience.Practical tips on how to promote cross-disciplinary collaboration.John Robertson is a researcher interested in the experience of technical users, especially those in cybersecurity. Recently his focus has been understanding workflows of Cybersecurity Analysts in Security Operations Centers.","thumbnail_url":"https://img.transistorcdn.com/at1OMIx6fN10b6wkWVgm2O-Fc-iiafp3suVaOCQWlj4/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzE2NzkxLzE2MDc0/NDYzMzctYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}