{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"FULL COMP: Restaurant Tactics, Tools, & Strategies","title":"The Case for Change: Chef Matthew Jennings, founder of Full Heart Hospitality","html":"","width":"100%","height":180,"duration":2875,"description":"We're all shut down. The hamster wheel has stopped. And some of us, myself included, are wondering if we have the energy and, more importantly, the desire, to hop back on. \nToday we discuss the case for change with a man that did just that. Matthew Jennings walked away from his award winning restaurants and all of the perks that come with being a celebrity chef to follow his bliss. \nClick to sign up for our weekly newsletter.\nClick here to book time on my personal calendar.\nClick here to download our Restaurant Recovery Guide.\nWant to streamline your front-of-house operations and increase sales? Head over to http://restaurants.yelp.com/fullcomppodcast to claim your free page and learn more about these powerful tools for your business.\nSHOW NOTES\n\n Change to the flow of service\nWhat happens to Front-of-House service?\nWhen doing delivery, does presentation matter?\nRestaurants won’t be restaurants anymore\nReservation systems could be a benefit\nMore information is taken from the guest\nAdditional information is an opportunity for more engagement and connection with customers\nPivoting\nCornell Business suggests ⅓ bodega style, ⅓ takeout, ⅓ dine-in\nChefs Matthew interviewed pivoted in different ways\n1 pivoted to groceraunt model\n1 pivoted to meal kits and family meals\n1 pivoted to mercantile - soap, non-perishable products\nStarting in consulting\nStarted as a side hustle whilst running own restaurant\nWorked with Dunkin Donuts\nStarted Full Heart Hospitality\nTeamed up with Jason Rose\nAreas of consulting\nCreative\nDesign concepts\nDesign products\nCreating menus\nMarketing\nOperational\nStrategy\nImplementation\nWhy Matthew left the restaurant biz at the top of his game\nGrowing wasn’t fulfilling\nRunning a restaurant took a toll on health and family life\nDoctor gave him a wake-up call\nRecovering from being overworked\nMoving\nCreating a new community\nWorking from home\nBelief that life can be about abundance, joy, and progress can all happen at the same time\nChanges that can be made in...","thumbnail_url":"https://img.transistorcdn.com/6OAanP6N7rKCCEP4OYgZT_i74QmCwgk2rH1cSWqhfvs/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8zYzkz/MGQ5M2Y5MWZmM2E0/NGM3MzFmNzQ0OGZl/NDhhYi5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}