{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"FULL COMP: The Voice of the Restaurant Industry Revolution","title":"The Case for Change: Chef Matthew Jennings, founder of Full Heart Hospitality","html":"","width":"100%","height":180,"duration":2875,"description":"We're all shut down. The hamster wheel has stopped. And some of us, myself included, are wondering if we have the energy and, more importantly, the desire, to hop back on. \nToday we discuss the case for change with a man that did just that. Matthew Jennings walked away from his award winning restaurants and all of the perks that come with being a celebrity chef to follow his bliss. \nClick to sign up for our weekly newsletter.\nClick here to book time on my personal calendar.\nClick here to download our Restaurant Recovery Guide.\nWant to streamline your front-of-house operations and increase sales? Head over to http://restaurants.yelp.com/fullcomppodcast to claim your free page and learn more about these powerful tools for your business.\nSHOW NOTES\n\n Change to the flow of service\n What happens to Front-of-House service?\n When doing delivery, does presentation matter?\n Restaurants won’t be restaurants anymore\n Reservation systems could be a benefit\n More information is taken from the guest\n Additional information is an opportunity for more engagement and connection with customers\n Pivoting\n Cornell Business suggests ⅓ bodega style, ⅓ takeout, ⅓ dine-in\n Chefs Matthew interviewed pivoted in different ways\n 1 pivoted to groceraunt model\n 1 pivoted to meal kits and family meals\n 1 pivoted to mercantile - soap, non-perishable products\n Starting in consulting\n Started as a side hustle whilst running own restaurant\n Worked with Dunkin Donuts\n Started Full Heart Hospitality\n Teamed up with Jason Rose\n Areas of consulting\n Creative\n Design concepts\n Design products\n Creating menus\n Marketing\n Operational\n Strategy\n Implementation\n Why Matthew left the restaurant biz at the top of his game\n Growing wasn’t fulfilling\n Running a restaurant took a toll on health and family life\n Doctor gave him a wake-up call\n Recovering from being overworked\n Moving\n Creating a new community\n Working from home\n Belief that life can be about abundance, joy, and...","thumbnail_url":"https://img.transistorcdn.com/6OAanP6N7rKCCEP4OYgZT_i74QmCwgk2rH1cSWqhfvs/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8zYzkz/MGQ5M2Y5MWZmM2E0/NGM3MzFmNzQ0OGZl/NDhhYi5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}