{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Love At First Try","title":"Copying Superhuman the right way, saying no to feature requests & forcing users through onboarding (w/ Mitchell Tan)","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/31721454\"></iframe>","width":"100%","height":180,"duration":3893,"description":"Your most requested feature? Might be the worst thing you could build.\nThat's one of the lessons from my conversation with Mitchell Tan, co-founder of Kondo.\nKondo is the Superhuman for LinkedIn DMs — a tool that turns the messy LinkedIn inbox into something you actually want to use. Keyboard shortcuts, labels, split inboxes, reminders. Built by a 3-person team. No public roadmap. And they say no to almost everything users ask for.\nI've been using Kondo for months and it's genuinely changed how I handle LinkedIn. If you use LinkedIn professionally, you have to try it.\nSo I had to get Mitchell on the podcast to understand how they think about product.\n🧠 𝗪𝗵𝗮𝘁 𝘆𝗼𝘂'𝗹𝗹 𝗹𝗲𝗮𝗿𝗻 𝗶𝗻 𝘁𝗵𝗶𝘀 𝗲𝗽𝗶𝘀𝗼𝗱𝗲:\n0:00 - What is Kondo and how it started\n1:40 - From recruiting firm to building a Superhuman-inspired SaaS\n7:45 - Why \"copying\" great products is harder than it sounds\n9:11 - The invisible UX details that make Superhuman feel faster (even when it's not)\n13:52 - How LinkedIn DMs are fundamentally different from email\n19:43 - Why Kondo has no public roadmap and ignores most feature requests\n23:52 - The 3-question framework to decide what to build next\n38:52 - How to define your aha moment (and why it's different for everyone)\n49:33 - Why one-on-one onboarding calls still matter (and when to stop doing them)\n55:51 - Forcing users through onboarding vs letting them explore freely\n1:01:14 - Linear's hidden UX gems that inspire Kondo\n💡 𝗔𝗰𝘁𝗶𝗼𝗻𝗮𝗯𝗹𝗲 𝘁𝗮𝗸𝗲𝗮𝘄𝗮𝘆𝘀 𝗳𝗿𝗼𝗺 𝗠𝗶𝘁𝗰𝗵𝗲𝗹𝗹:\n→ 𝗕𝗲𝗳𝗼𝗿𝗲 𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗮𝗻𝘆 𝗳𝗲𝗮𝘁𝘂𝗿𝗲, 𝗮𝘀𝗸 𝟯 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻𝘀\nDoes it let you charge more? Does it convert non-payers? Does it reduce churn? If all three are no — don't build it.\n→ 𝗖𝗼𝗽𝘆 𝗴𝗿𝗲𝗮𝘁 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝘀, 𝗯𝘂𝘁 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱 𝘁𝗵𝗲 𝗶𝗻𝘁𝗲𝗻𝘁 𝗳𝗶𝗿𝘀𝘁\nSuperhuman tracks your mouse direction to adjust UI response times. You can't just copy pixels — you need to understand why things work before deciding what to borrow.\n→ 𝗞𝗻𝗼𝘄 𝘄𝗵𝗮𝘁 𝗡𝗢𝗧 𝘁𝗼 𝗰𝗼𝗽𝘆\nSuperhuman's split inbox works for email. But LinkedIn DMs are different — all conversations with one person live...","thumbnail_url":"https://img.transistorcdn.com/CalfqiGBPL_RhmXPTA6aQSk59NwzAYGpNJ6fyshYlL8/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9mMGM3/MjgxYTFlZTJiN2U0/NDFlYWNiYWY0MWUw/ZWVjNC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}