{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"NWA Investing","title":"Ep. 92 - The NWA Investor Playbook: Pricing, Maintenance, & Tenant Retention with Joe Puggi & Kim Minnis of TCS Management","html":"","width":"100%","height":180,"duration":2373,"description":"We sat down with Joe Puggi and Kim Minnis of TCS Management (a Philadelphia-based property management company now operating across 16 states and nearly 5,500 doors) on-site at Parkside at Lowell in Northwest Arkansas to talk about what separates investors who build lasting portfolios from those who quietly bleed money on a property they thought was performing.\n→ Protect your investment with TCS Property Management\n→ Keep the closing table stress-free with Advantage Title & Escrow\nIn this episode, we dig into the questions every investor should be asking before hiring a property management company, why maintenance and vacancy are where most investors lose the most money, and what out-of-state investors consistently get wrong about NWA's sub-markets. We also cover TCS's unique agent-driven leasing model, the role of AI in modernizing operations, and why Joe says the minute you get off the plane in Northwest Arkansas, you can feel the difference from every other market they operate in.\n00:00 – What separates investors who thrive from those who struggle\n04:00 – TCS: from Philadelphia to 16 states\n09:00 – Questions to ask when vetting a property management company\n13:00 – How TCS uses social media marketing to fill vacancies faster than competitors\n17:00 – Where investors lose the most money\n22:00 – What makes NWA tenants different from every other market\n26:00 – Breaking down NWA sub-markets\n30:00 – The agent-driven leasing model\n34:00 – Fire round: biggest investor mistakes\n37:00 – What excites TCS most about Northwest Arkansas\nFollow us on LinkedIn NWA InvestingFollow us on Instagram NWA InvestingWatch us on YouTube NWA Investing","thumbnail_url":"https://img.transistorcdn.com/SR_EruoDb-vQjqaEKq-q3KIyMdu3sCWNiQ2PEfiJMyQ/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9hNjAx/Y2EzOWRjZWI5NjY1/YTcxZGE1MzNhN2Qx/OTBiMC5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}