{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Talk Commerce","title":"Connect, engage, and grow your community with Rani Mani.","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/31e125d1\"></iframe>","width":"100%","height":180,"duration":1400,"description":"In the last episode of Talk Commerce for 2022, we speak with Rani Mani, the Digital Media Customer Communication Lead at Adobe. We talk about all things community and why some companies get community wrong.\n\nRani Mani is deeply passionate about making customers successful and harnessing the power of customer feedback to improve the overall customer experience. Rani does this at scale over social media and is constantly looking at new and exciting ways to pinpoint areas where companies are making it especially difficult to do business with them. Rani is skilled at working with cross-functional teams across the company to figure out ways of reducing customer effort. In addition to being keenly interested in reducing customer effort, she is equally schooled in strategies for providing exemplary support over social channels and cultivating and nurturing community engagement so the company can be a community-driven business.","thumbnail_url":"https://img.transistorcdn.com/Iwo9itiv1VVvX4mxHpDFF3LqetNORMJCPIcKVtkYuNY/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQ4MTQzLzE3MDM3/NzA2NjQtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}