{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"What Works","title":"EP 248: What’s Working In Setting Boundaries While Delighting Customers With Coach Nicole Lewis-Keeber","html":"","width":"100%","height":180,"duration":2319,"description":"\n\n\n\n\nThe Nitty-Gritty:\n\n\n\n* What business therapist & mindset coach Nicole Lewis-Keeber does to help her clients identify boundary issues in their businesses* Why clear communication is key to have a great relationship with your business and your customers* How to renegotiate a relationship that’s run afoul of your personal boundaries* What habits and routines you can develop to ensure you’re upholding your own boundaries on a regular basis\n\n\n\n\n\nUnderpromise and overdeliver.\n\n\n\nIt’s a sound strategy for wowing your customers…\n\n\n\n…but it can also be a recipe for burning out.\n\n\n\nUnfortunately, plenty of well-meaning small business owners take the “underpromise & overdeliver” mantra to extremes—especially women.\n\n\n\nThey bend over backwards to make sure their customers are happy—even if their boundaries and values are being trampled.\n\n\n\nI’ve seen this phenomenon up close & personal many times. I’ve also seen how taking the uncomfortable step to establish clear boundaries, charge prices that are appropriate for the level fo service being delivered, and realign scheduling can catapult a business into new, exciting territory.\n\n\n\nSince we’re focusing on customer experience right now…\n\n\n\n…I wanted to spend an episode focused on what creating customer experiences is not.\n\n\n\nAnd creating exceptional customer experiences is not necessarily about underpromising and overdelivering.\n\n\n\nIt’s not about bending over backwards to fulfill an unreasonable request.\n\n\n\nIt’s not about spending every waking moment going above and beyond for your clients.\n\n\n\nAnd while those examples might be an extreme interpretation of what ends up happening in many businesses, they’re also what drive many business owners out of service delivery and into business models where they think they can keep customers at a distance—only to find out they bring the same problems with them.\n\n\n\nThe problem is that exceptional customer experiences—and exceptional customer relationships—start with clear boundaries and...","thumbnail_url":"https://img.transistorcdn.com/AmfGeDL96-fhMaeOcqmX7TK_eWrvTLco6OJj2QpZtZI/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS80NGUx/OWY5ZDg1M2E5MmU3/ZjEwOWVmNDM3MWVh/ZjZlOS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}