{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Shop Talk Her Way","title":"How to Build Customer Trust through a Maintenance Mindset | Ep 14","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/32c3a455\"></iframe>","width":"100%","height":180,"duration":1640,"description":"In this episode, JeanAnn SaintGrace dives into the concept of building a maintenance mindset in your shop, sharing her real-world experience with customer education and proactive service. She lays out practical steps for integrating maintenance planning into your DVI process, emphasizing the power of training your team to recommend the right services at the right time.\nTimestamps:\n00:00 Car maintenance scheduling tips04:05 Setting up a maintenance schedule09:18 Discussing DVI process with customers13:14 Explaining cooling system services14:19 Importance of early transmission service17:32 Customer-focused maintenance planning22:28 Building customer trust through advice","thumbnail_url":"https://img.transistorcdn.com/q_dcYl97XvsFQ6bcQkBJdL9zSZnZZSQltmWpYle-pkY/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85ODA4/MDdmN2IxZjNkYzJi/MmZkNmE0Y2NlZjg4/N2Y1NS5KUEc.webp","thumbnail_width":300,"thumbnail_height":300}