{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Shop Talk Her Way","title":"Why Do We Keep Blaming Instead of Leading? | Ep 32","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/32c5da1a\"></iframe>","width":"100%","height":180,"duration":3019,"description":"JeanAnn SaintGrace challenges shop owners, technicians, and advisors to take responsibility and help improve the automotive industry. She discusses negative advice online, customer distrust, and how schools can discourage hands-on learners.\nShe shares her late husband’s journey from shop class to ASE Master Technician and shop owner, showing how mentoring, training, and clear career paths can change lives. JeanAnn encourages shop owners to support young technicians, set clear standards, educate customers, participate in career days, and reward top talent.\n\nThe episode focuses on replacing blame with solutions, building trust, and creating a stronger future for the automotive industry.\n\n00:00 Change the Narrative\n00:46 Welcome\n02:38 Take Responsibility\n03:28 Online Advice\n06:20 Mentoring Matters\n08:17 Tech Success Story\n11:28 Professional Standards\n13:35 Support Young Techs\n19:00 Career Paths\n23:08 Train Apprentices\n27:59 Stop the Negativity\n31:48 Rebuild Trust\n34:29 Service Advisors\n36:51 Be the Change\n38:41 Support Each Other\n42:29 Highlight Professionals\n45:44 Sponsors\n48:15 Final Thoughts","thumbnail_url":"https://img.transistorcdn.com/q_dcYl97XvsFQ6bcQkBJdL9zSZnZZSQltmWpYle-pkY/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85ODA4/MDdmN2IxZjNkYzJi/MmZkNmE0Y2NlZjg4/N2Y1NS5KUEc.webp","thumbnail_width":300,"thumbnail_height":300}