{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Connex the Dots: The Business Optimizer","title":"How a Call Center Cut Review Time by 87 Percent","html":"","width":"100%","height":180,"duration":1623,"description":"In this episode, Paul Kortman breaks down a real client project inside a travel agency call center, where supervisors were spending six and a half hours a shift reviewing calls for compliance risks, while also managing both English and Spanish-speaking teams. One wrong claim to an airline partner could have shut down the entire business.\nPaul shows how turning messy AI transcripts into simple yes-or-no answers cut review time down to under an hour a shift and saved the client $66,000 per supervisor per year, while also turning supervisors into better coaches.\n\nHighlights\n(00:00) One sentence away from losing everything\n(01:07) Why people still call a travel agent\n(02:12) How a travel agency call center makes money\n(04:04) The real stakes behind one wrong sentence\n(06:32) Why adding Spanish support broke their systems\n(08:30) Why their DIY AI fix cost more than it saved\n(10:47) The digital junk drawer nobody could organize\n(12:27) Why the team fixed the human bottleneck first\n(13:19) How day one changed what supervisors knew\n(14:28) The fix that came down to 25 simple questions\n(21:01) How the same data turned supervisors into coaches\n(23:16) The results in minutes, dollars, and tokens saved\nWant help finding a quick win like this in your own business?\nhttps://connex.digital/book/podcast","thumbnail_url":"https://img.transistorcdn.com/j_M6K9dRyz1ezNilRDhiRFF71abukeiCtsfQyk96fgY/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9jNGMz/N2NhNjViZGMzNmNh/N2MzYTdiMWUxN2Q4/OTk5Zi5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}