{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"RetailCraft - digital retail, ecommerce and brands - Retail Podcast","title":"RetailCraft 41 - ”More of a Partner” - Molly Dobson of Currys Business","html":"","width":"100%","height":180,"duration":2403,"description":"Molly Dobson is the Managing Director of Currys Business, the B2B operation of the long-established Currys brand, that covers white goods to smart devices via outdoors electricals and gaming... basically anything with a plug or voltage! See www.currys.co.uk. Molly explodes into our studio like a positive force of nature, and takes us at a gallop through the business, the service approach, and how expertise, people, systems and great service come together into the B2B offering. We hear of Molly's career and how the data+customer obsession has been a connective line through her roles. \nMolly takes us through how to balance \"service with a capital and small 's'\" and how to attach that service element to products. We go through the weird and wonderful and perhaps dwell for a while on pink flamingoes, yet the central core is a commitment to the business customer.\nThis chat changed our views on Currys and B2B.\n-- \nRun time: 40 minutes\nINFORMATION:\n[ 🖥️ ]\nCurrys Business: https://business.currys.co.uk/ and https://www.linkedin.com/company/currysbusiness/ \n \n[ 👨‍👧 ]\nMolly Dobson: https://www.linkedin.com/in/mollydobson/ \nGeorgia Scott: https://www.linkedin.com/in/georgiajones1/ \nIan Jindal: www.linkedin.com/in/ianjindal/   and www.twitter.com/ianjindal \n \n[ 📷 ] (c) Ian Jindal / www.instagram.com/ianjindal \n ","thumbnail_url":"https://img.transistorcdn.com/VtMeM9x57oIyPtseCP2dq_HPum19jYWt97L3UTRpo8A/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9iYmFh/YmZlNTFiNTlhYjc2/ZDQ0MDYxNzIyNjlm/NjA0Ni5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}