{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Grit","title":"CRO PagerDuty, Dave Justice: The Principles of Successful Crisis Leadership ","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/37e859af\"></iframe>","width":"100%","height":180,"duration":3070,"description":" Guest: Dave Justice, Chief Revenue Officer at PagerDuty\r\n\r\nIn this episode, we cover: Dave's sales career before joining PagerDuty. (3:27) ... 'The platform for real-time work': What is PagerDuty? (12:09) ... Market opportunity and happy customers: Why Dave left Salesforce for PagerDuty. (14:44) ... The importance for leaders to rally an organization around a shared vision. (18:36) ... Go-to-market challenges: Learning how to articulate a product's business value to the customer. (22:17) ... Go-to-market opportunities: The 'virality' of PagerDuty's business model. (28:00) ... The value of listening to employees and customers before making decisions as a new leader in a company. (34:05) ... Why Dave believes leaders must own their own personal development and career. (37:28) ... Communication and empathy: How to successfully lead through a crisis. (40:05) ... How Dave defines grit. (48:45)","thumbnail_url":"https://img.transistorcdn.com/jCea5f44KBONhOsyLyht9nXUrj2YBNfA6fc-kgyfWTM/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/Lzk3NzAvMTY2Nzg2/MjQyOC1hcnR3b3Jr/LmpwZw.webp","thumbnail_width":300,"thumbnail_height":300}