{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Modern Manager","title":"303: How to Work With Difficult People with Amy Gallo","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/3b446823\"></iframe>","width":"100%","height":180,"duration":1962,"description":"How does it feel to work with somebody you'd rather avoid? Let's admit it: We all experience a fair share of difficult people at work. And many times, we just have to be around them whether we like it or not. However, there are a few things, that we can do to lessen their impact on us. Today's workplace expert unpacks everything we need to know about working with difficult people.Amy Gallo is the author of Getting Along: How to Work with Anyone (Even Difficult People), the HBR Guide to Dealing with Conflict, as well as hundreds of articles for Harvard Business Review. She is also the co-host of HBR’s popular Women at Work podcast, which examines the struggles and successes of women in the workplace.In this episode, Amy shares the eight types of difficult people we usually encounter at work and how to deal with them effectively. We also talk about the challenges of written communication, checking our own behavior, and so much more. Join the conversation now!Get FREE mini-episode guides with the big idea from the week’s episode delivered to your inbox when you subscribe to my weekly email.Conversation Topics(00:00) Intro(02:27) 8 kinds of difficult co-workers most people work with(05:45) Personality clash vs. productive conflict (07:32) How to deal with problematic behavior at work(14:36) The manager’s role in solving work conflict(16:23) Is confronting a colleague with their bad behaviors a good strategy?(20:10) How to appropriately respond to difficult written communications(29:16) A great manager Amy has worked for(31:03) Keep up with Amy(32:32) [Extended Episode Only] The role of biases in judging someone’s behavior(36:11) [Extended Episode Only] How managers should intervene when team members have issues working togetherAdditional Resources:- Get the extended episode by Joining The Modern Manager Podcast+ Community for just $15 per month- Read the full transcript here- Follow me on Instagram here - Visit my website for more hereKeep up with Amy Gallo- Follow...","thumbnail_url":"https://img.transistorcdn.com/vh03-o0OUKG7JnFjtDqtJmV0y385f5sQOifebswPa_E/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQzNjM5LzE2OTA1/Nzg4MDYtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}