{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Clocking In","title":"From Reactive to Proactive: Using RDC Digital to Manage Your Facility","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/3ba58348\"></iframe>","width":"100%","height":180,"duration":1943,"description":"Is the tool you're avoiding actually the one solving your biggest headaches?\nHost Mike Smith sits down with Annah Van Gheem, Digital Product Manager at Robert Dietrick Company, the architect behind RDC Digital, the company's customer portal.\nAnnah calls herself a people person first and a technologist second, and that shows in how she talks about the portal. You'll walk away knowing what actually makes a customer portal worth using, how RDC Digital keeps facility knowledge from walking out the door when your most experienced employee retires, and how to handle real situations, like a leveler going down at 5:15 a.m., without picking up the phone.\n\nKey Takeaways:\nA service request in RDC Digital can be created in under three minutes, and it routes faster than a phone call or email.\nEvery piece of equipment like the door, the leveler, the restraint, gets logged as its own asset, so full repair and cost history is one search away.\nFeedback lives at the work order level, not in a general survey pile. Specific, not vague, is the goal.\nHighlights:\n(00:00) Meet Annah Van Gheem\n(01:42) The unspoken stigma around customer portals\n(04:18) The appointment Annah books before coffee\n(05:09) The portal Mike swore he'd hate\n(07:23) What RDC Digital is really solving\n(10:12) The Robin Hood mentality behind the data\n(13:21) What happens when 30 years of know-how retires\n(14:54) A leveler's down at 5:15 a.m., now what\n(19:21) Turning \"what broke\" into \"what's next\"\n(28:40) What's next for RDC Digital\n\nResources:\nRobert Dietrick Company’s LinkedIn: https://www.linkedin.com/company/robert-dietrick-co./ \nMike’s LinkedIn: https://www.linkedin.com/in/mike-smith-92728864/  \nRobert Dietrick Company’s Official Website: https://rd-co.com/\nRDC Digital Page: https://rd-co.com/rdc-digital-services/ \n\nCreated in partnership with Share Your Genius: shareyourgenius.com","thumbnail_url":"https://img.transistorcdn.com/0ufm_fDUv0nYffWn3MJM4ReqBaWSUhluEW8XR_mPUmU/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8wNWY5/ZjU3MDhjM2RkMDBk/ZTU3ZGJiMmMxNWU2/NTM3MC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}