{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Leap by Founders Collective","title":"Karren Jensen on building psychologically safe teams that actually perform","html":"","width":"100%","height":180,"duration":3663,"description":"In this episode, Gav sits down with Karren Jensen, co-founder and CEO of Conductor Software, to unpack the misunderstood world of psychological safety and why it might be the biggest lever for performance most organisations are missing.Expect a candid, behind-the-scenes look at what it really takes to launch a B2B SaaS company from scratch - completely bootstrapped.Got questions or topics you want us to cover? Email us at journey@sixsides.coIf you enjoyed this episode, please leave us a 5-star rating and a review on your favourite podcast app. It really helps us reach more people!In this episode, we cover:What psychological safety really is - and what it isn’tThe biggest misconceptions leaders have about “soft stuff” at workHow fear, stress and silence quietly destroy performanceWhy organisations struggle with values, trust and accountabilityKarren’s career before Conductor and her grounding in neuroscienceThe personal experiences that shaped her obsession with psych safetyThe moment Conductor’s founders validated their hypothesis with a first clientBootstrapping the business and landing early winsHow psychological safety translated into millions in revenue impactLeading through COVID, AI disruption, and constant uncertaintyHow Karren’s definition of success has evolved over timeWhy protecting our humanity matters more than everAdvice for founders standing on the edge of taking the leapWhy community and champions matter, especially for female foundersChapters:00:00 Intro and what The Leap is really about02:00 What Conductor does and why psych safety is misunderstood05:30 Why psychological safety isn’t about being “nice”11:00 What happens when teams don’t feel safe16:00 Leadership pressure, COVID, and decision fatigue18:30 Karren’s career before founding Conductor21:00 Experiencing psychological safety first-hand26:00 Values, boundaries, and accountability at work30:40 Feeling unfulfilled and early signals of change34:00 The moment Conductor took shape37:00...","thumbnail_url":"https://img.transistorcdn.com/8mjFUdvPkjQtG_tEmx_Ys6_wCqyUcfvpFz6_GsX7Tu4/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9jYWFk/YWM5NTRkYTJiYTlm/NTRlNGVkMDVjZTdm/ZmNiYS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}