{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Jaded Mechanic Podcast","title":"Will the Service Advisor Role Go Extinct?? | Marshall Sheldon","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/3cb2bc5f\"></iframe>","width":"100%","height":180,"duration":6695,"description":"In this episode, Jeff Compton welcomes Marshall Sheldon. Marshall stresses the importance of selecting apprentices based on personality and willingness to learn rather than experience. Jeff and Marshall also talk about flat rate vs hourly, and how the industry might just replace service advisors soon.\n00:00 Meet Marshall Sheldon\n06:02 \"Mentorship to Independence\"\n13:49 Personable Candidates over Technical Skills\n19:46 Advocating For Technician Training\n24:04 Employee Retention Through Treatment\n28:43 Certificate of Qualification Reflections\n37:18 \"Mechanic's Night Shift Challenges\"\n41:11 Entrepreneurship: Balancing Risk and Reward\n43:55 Innovative Technician's Essential Impact\n49:03 Rework Incentives: Fair or Not?\n54:31 Budgeting Training Costs\n01:03:50 \"Stop Performing DVI for Free\"\n01:07:35 Improving Advisor Communication Skills\n01:11:07 \"Three-Year Engine Warranty Assurance\"\n01:16:38 Hands-On Mechanical Training Guidance\n01:22:12 \"Commitment to Quality Repairs\"\n01:31:04 Autel vs. Zeus Tool Dilemma\n01:33:11 Auto Programming with Autel Device\n01:38:16 Dealership Mentorship and Financial Guidance\n01:45:52 Jeep Module Issue and Dealer Solution\n01:48:20 LinkedIn: Showcasing Technical Professionalism","thumbnail_url":"https://img.transistorcdn.com/Sk2Cxg758d7EdB1ogJfG9vxVkVeo1MgDWAiF0B9gSYw/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQxMjAxLzE2ODI4/OTE3NjctYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}