{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Growthitect","title":"How To Impress Clients with a Killer Onboarding Package (with Matt Forget of 5 Architecture)","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/3e4ba65c\"></iframe>","width":"100%","height":180,"duration":2235,"description":"#011: Ever wondered how to create a lasting client experience in architecture? Matt Forget, co-owner of 5 Architecture in Florida, joins us to kick off Season 2 by diving into client onboarding experiences and his sales strategies.\n\nWe dive into:\n\n→ What are some of the successful pricing strategies in architecture?\n→ Why are memorable client onboarding and closing experiences so crucial?\n→ What are the steps in Matt's sales and onboarding process?\n→ How can you use humor and creative labelling in proposals?\n→ What are the proactive measures for a smooth onboarding phase?\n→ How do you set clear expectations in client communication?\n\n(00:00) Podcast intro.\n(04:17) Prioritize early engagement for a unique experience.\n(07:37) The power of vetting, meeting in person and building rapport.\n(12:01) How to identify challenges.\n(15:36) A word from our sponsor. \n(16:35) The ‘Peak-End Rule’ and how end experiences impact client perception.\n(22:33) Intentionality and future-focused planning enhance relationships.\n(24:24) Prepare clients for 2025 completion and process understanding.\n(27:13) Business book resources with executives.\n(30:37) Consider swag and design templates for kickoff.\n(33:39) Valuable community with useful, implementable resources.\n\nGROWTHITECT RESOURCES\n→ Join thousands of architects on the free Growthitect newsletter - https://growthitect.com/join \n\nSTAY CONNECTED\n→ Follow on LinkedIn\n→ Follow on Instagram\n→ Subscribe on YouTube\n→ Follow on Twitter\n\nSPONSORS\n🎁 Exclusive offer for Growthitects: Mention Growthitect when you schedule a free consultation and get 10% off your first year with Gelt! → https://go.joingelt.com/growthitect \n\nA big thank you to Gelt for supporting our entire first season! 🙌 They’ve been a game-changer for managing both my personal and business taxes, making tax strategy, compliance, and filing stress-free. If you're looking to optimize your taxes and simplify your financial life, I highly recommend checking them out.","thumbnail_url":"https://img.transistorcdn.com/vrZEnTJgTYyr60E_GIoOUN4YACnIsY99JE3mBLzC2tI/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS80YzU4/NzNkNGJjOGFiYTZh/YTVlOGJmNDVmYjVl/ZGQ4Yy5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}