{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Travel Tech Podcast","title":"89% of Airline Carts Never Convert","html":"","width":"100%","height":180,"duration":2820,"description":"Airline checkout loses close to 9 out of 10 shoppers before they ever pay, and Kameron Bertine's fix isn't a redesign — it's an identity layer airlines were never built to have.\nKameron Bertine is co-founder and CEO of Movmo, a startup building an identity and checkout layer for airlines and hotels modeled on Shopify's ShopPay. The conversation covers the origin of the problem in Kameron's own booking experience, why airline cart abandonment runs as high as 89%, how Movmo integrates with legacy PSS and NDC infrastructure without replacing it, and why Movmo is deliberately holding off on fully agentic booking despite having the technical capability today.\nWhat You'll Learn\n\nCart abandonment: Airline booking abandonment runs around 89%, higher than e-commerce's roughly 70-79% and close to ferry bookings at the top of the range.Design pattern: Movmo is modeled directly on Shopify ShopPay and payment layers like Stripe Link and Klarna rather than inventing a new checkout behavior from scratch.Merchant of record: Airlines care most about retaining the merchant-of-record relationship, so Movmo is built as an identity and checkout layer that sits on top of existing systems rather than replacing them.Legacy infrastructure: Movmo is designed to work with whatever PSS, GDS, or NDC infrastructure an airline already runs, since rip-and-replace projects in this industry routinely stall for years.Agentic readiness: Movmo could technically ship agentic booking today, but is deliberately sequencing a two-to-three year rollout through express checkout and white-label products first to build traveler trust before letting AI agents transact directly.Sales reality: Enterprise airline sales cycles typically run 12 to 24 months, sometimes up to 36, which reframes a two-month first proposal as unusually fast progress.Industry priorities: Agentic or AI-driven booking reportedly sits under 5% on airline executives' list of priorities, well behind operations and other concerns.Conversion...","thumbnail_url":"https://img.transistorcdn.com/LxpvuNpWwfSGFL1KA1WhoZf9L55ykAqb5rgjXNFqi3c/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9mY2Yz/ZjA5OGE1ZmEyMTk4/ODJkYmU1YjhlYjRk/YTMzNC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}