{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Dirt to Door Podcast","title":"BLAST: The Builder's Tool for Tough Conversations","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/3f5c3970\"></iframe>","width":"100%","height":180,"duration":2185,"description":"Episode 8 — BLAST: The Builder's Tool for Tough Conversations\n\nEvery builder will face a frustrated customer. The question isn't if — it's what you do when it happens. In this episode Gary Jernigan and Jason Joiner break down the BLAST method — Believe, Listen, Acknowledge, Satisfy, Thank — what it is, when to use it, and why it works. They'll walk through real examples, a live role play, and the moments early in their careers when they didn't have this tool and wished they had. If you've ever struggled to de-escalate a tough customer conversation, this one's for you.\n\nFrom Dirt to Door. Let's build.","thumbnail_url":"https://img.transistorcdn.com/8PUwhMnzvTNo7I_hRHjaFGsA1h36pfgTvaWuNBjvH6c/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8wY2Y1/ODhiYTMwMTI4OGQy/NWYwYWUyNTI1NjJm/MmM0OC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}