{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"2X eCommerce Podcast","title":"EP 46: Obsessing about Employee and Customer Happiness in Ecommerce w/ One Click Ventures","html":"","width":"100%","height":180,"duration":3721,"description":"I am quite excited to introduce today’s guests: Randy and Angie Stocklin.\nThey are a husband and wife team that run an ecommerce business called One Click Ventures.\nOne Click Ventures owns and operates 3 eyewear brands:\n\nReaders.com (cheap prescription glasses)\nfelix + iris (premium prescription personalised try-before you buy)\nSunglass Warehouse (cheap sunglasses less that $20)\n\nThey started their business from their home office back in 2005 and today; 10 years on have a 60+ person strong team.\nWhat strikes me about One Click Ventures is that they are a business that passionately care about two key important people: their Team and their Customers\n \nOne Click Ventures has been recognised as one of the Best Places to Work in Indiana for four consecutive years.\nTheir employees as a result not only treat their customers with dignity and empathy but also have customer happiness an intrinsic company value\n \nI you are an etailer that has been in business for 2-4 years or even an ecommerce start up and would like to know what is required to building a long lasting ecommerce brand that has customer and employee happiness at its heart, then this episode is not to be missed.","thumbnail_url":"https://img.transistorcdn.com/6rfU37IUp0-QWXYKPd34Jy_W0ArNIQ3hAOszLOacSoM/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzIwMTI5LzE2ODY5/NDE4MzgtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}