{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Keynotes by Casago","title":"Delivering Intentional Excellence","html":"","width":"100%","height":180,"duration":862,"description":"From Military Ops and Ice Rinks to Premium Property Management: The Casago Story\nIn this episode of Keynotes, host Steve Schwab interviews JB and Ilona from Casago, who manage vacation properties in Henderson and Las Vegas. Steve and JB reflect on their shared background in the Special Operations Army. At the same time, Ilona shares her journey from a world-champion figure skater and coach to a property management professional. The discussion highlights the importance of organization, attention to detail, and excellence in their property management philosophy. They emphasize prioritizing home improvements for homeowners, maintaining high client response rates, and creating a premium guest experience. Their unique backgrounds contribute to their success in transforming and managing properties, providing a seamless experience for both guests and homeowners.\n00:00 Introduction to Keynotes Podcast\n00:39 Meet JB and Ilona from Casago\n00:55 JB's Military Background\n01:25 Ilona's Journey from Skating to Real Estate\n04:17 The Power Couple in Property Management\n05:06 Commitment to Excellence at Casago\n06:59 Owner-Centric Philosophy in Hospitality\n07:22 Transforming Homeowner Experiences\n07:57 Boutique Service with International Support\n08:39 Ilana's Unique Approach to Home Management\n09:30 From Ukraine to the U.S.: A Personal Journey\n11:16 Creating Premium Guest Experiences\n13:35 Contact Information and Closing Remarks","thumbnail_url":"https://img.transistorcdn.com/_pyNY42rxDzTK8pTalWsNy9UcqyTfFDnj4ZZEsJr9i4/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8zOGIy/YzFjMTZjMTJlNWIz/YzA1ZTIyNjE1M2Y0/NzJjMS53ZWJw.webp","thumbnail_width":300,"thumbnail_height":300}