{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Grit","title":"Inside the AI Startup Making Customer Support 65% Cheaper","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/4159b244\"></iframe>","width":"100%","height":180,"duration":3970,"description":"How do you keep up when you go from 50 to 500 employees in a year?\nJesse Zhang shares how Decagon scaled that quickly, from hiring ahead of demand to keeping the company connected as the team grows.\nHe also explains why the zero-to-one phase is so different from scaling, and how Decagon found its way out of the idea maze in just three weeks.\nGuest: Jesse Zhang, Co-founder and CEO, Decagon\n\nConnect with Jesse Zhang\nX\nLinkedIn \n\nConnect with Joubin:\nX\nLinkedIn\n\nEmail: grit@kleinerperkins.com\n\nFollow Grit on \nLinkedIn\nX\n\n​Learn more about Kleiner Perkins","thumbnail_url":"https://img.transistorcdn.com/jCea5f44KBONhOsyLyht9nXUrj2YBNfA6fc-kgyfWTM/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/Lzk3NzAvMTY2Nzg2/MjQyOC1hcnR3b3Jr/LmpwZw.webp","thumbnail_width":300,"thumbnail_height":300}