{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Working Smarter Not Harder","title":"Contractor Follow-Up: Why a Flooring Business Lost 3 Jobs to Silence","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/41a92e78\"></iframe>","width":"100%","height":180,"duration":770,"description":"Renata of Kowalczyk Hardwood and Tile in Toledo lost three flooring jobs because nobody called back after the estimate. Price had nothing to do with it. Eric explains why estimate follow-up is a memory problem and walks through the simple CRM pipeline they built to fix it.","thumbnail_url":"https://img.transistorcdn.com/3pcKA4rwNfRiRGn3Dq9mJgVAsnyZP74ucgEm09B5HS0/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9jYzVk/MjI0NzkyYzQ1NTM0/MTVhY2FhNDZlOTYw/NGRiYi5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}