{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"It’s All Your Fault: High Conflict People","title":"Worth Repeating: Turning Down High Conflict at Work with Cherolyn Knapp","html":"","width":"100%","height":180,"duration":2464,"description":"In this classic episode from the archives, special guest Cherolyn Knapp joins Bill and Megan to tackle listener questions about managing challenging workplace dynamics. They explore how high conflict behavior manifests in professional settings - from overt confrontations to more subtle forms of workplace disruption.\nThe hosts examine why traditional disciplinary approaches often backfire, discussing instead how skills-based interventions can transform difficult workplace relationships. They emphasize the importance of recognizing that problematic behavior doesn't always present as obvious conflict.\nKey Workplace Challenges Addressed:\nManaging interdepartmental tensions\nResponding to passive-aggressive behavior\nSupporting targeted team members\nEssential Skills Explored:\nUsing EAR statements for de-escalation\nAnalyzing options before taking action\nSetting appropriate professional boundaries\nDrawing from their extensive experience, the hosts provide practical guidance for both supervisors and employees facing challenging workplace dynamics. They emphasize the importance of developing specific communication skills rather than relying on confrontational approaches.\nThis episode offers valuable insights for anyone navigating difficult workplace relationships, whether as a manager protecting their team or an individual seeking to improve a challenging situation. The discussion highlights how proper training and support can transform seemingly intractable workplace conflicts.\nAdditional Resources\nBooks & Expert Publications:\nBIFF at Work: Your Guide to Difficult Workplace Communications\nIt's All Your Fault at Work! Managing Narcissists and Other High-Conflict People\nOur New World of Adult Bullies\nSLIC Solutions for Conflict: Setting Limits & Imposing Consequences in 2 1/2 Steps\nTraining & Professional Development:\nNew Ways Training Programs (for workplace professionals)\nIndividual Workplace Coaching\nCustom Training for Organizations\nConflict Influencer Class (for...","thumbnail_url":"https://img.transistorcdn.com/mMyRt1KE9ifhcy6s5OCZZIHSa3HFTTLMyzXMa0kp8z4/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzMzMTkxLzE2NjA0/MTU5MjAtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}