{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Dive: Foundations for C-Store Sales Associates","title":"THE TECHNOLOGY CURVE (THE SALES ASSOCIATE'S ROLE IN THE DIGITAL FRONTIER)","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/44e12591\"></iframe>","width":"100%","height":180,"duration":301,"description":"SHOW NOTES (DIVE VERSION)Episode Title: The Technology Curve: The Sales Associate's Role in the Digital Frontier (Episode 117) Episode Description: \"You are a Sales Associate who is failing to leverage the biggest opportunity of your career.\" In this episode of Dive, Mike Hernandez explains why Sales Associates must stop being \"technology-resisters\" and start acting as \"digital-experience guides\" to thrive in the automated future of the C-store industry.What You Will Learn:Customer-Onboarding Mandate: Transforming from a spectator to an active guide for customers using kiosks and mobile apps.Friction-Reduction Protocol: Proactively maintaining digital interfaces to ensure a seamless, professional customer experience.High-Value Interaction Strategy: How to use the time saved by technology to provide the human connection that keeps customers coming back.Digital-Facilitator Mindset: Transitioning from \"competing with machines\" to leading the digital-human hybrid retail experience.Resources & Links:Download the Sales Associate’s Technology-Facilitator Toolkit: Text the code word DIVE117 to 9 5 6 - 8 9 7 - 9 1 9 2.Get the Digital Interactive Version: Email the code word DIVE117 to admin@cstorecenter.com for a mobile-friendly toolkit.Recommended Listen: Survive: Episode 118.","thumbnail_url":"https://img.transistorcdn.com/zrZxScRcZFmn69MZIrXmmbPFetZsQRVzOB-QfZwX7Nk/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yNDUy/YTkzYmMxZWViMjRk/ODBlODViZjVjYTBh/MzNlOC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}