{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"AutoFix TechnologyCast","title":"Mobile Apps and How They Can Change Auto Repair | Jeremy Glassco","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/46d44df1\"></iframe>","width":"100%","height":180,"duration":2724,"description":"Jeremy Glassco is the founder of AppFueled. Today, he and Chris talk about the use of apps and technology in repair shops today. Jeremy underscores the importance of integrating mobile apps as a communication medium to improve the customer experience. He shares strategies for creating a membership pathway for customers, showcasing how businesses can leverage apps to forge deeper connections and increase repeat business.\n00:00 Seattle's Tech Talent and Dot Com Era\n04:01 App Fueled: Apps Aren't Silver Bullets\n08:13 Retail Apps Influence Consumer Behavior\n13:25 Maximizing Shop Apps for Customers\n15:55 Consumer Choice: App Loyalty Influence\n18:29 \"Price vs. Convenience: Customer Insights\"\n22:53 Categorizing Push Notification Priorities\n26:22 CRM Certification Announcement\n27:16 \"App Fueled: CRM Replacement Option\"\n30:38 CRM Flexibility and User Choice\n35:14 \"Force Multiplier Through Customer Engagement\"\n38:29 \"Apps Driving Consumer Engagement Shift\"\n39:53 \"Sell, Not Use\" Mentality","thumbnail_url":"https://img.transistorcdn.com/5Eh8KxSDzviw552Itn3_cXfdaucHZugYoTbFip4yC28/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9hMGNh/ZmYxNDA0MjFjMTMy/YjM1MTU0OWZjZGNi/YjE0YS5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}