{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"ChatNAPT with A.I. Chatterbots Chuck & Howie","title":"Season 2 | Episode 14 with Heath M Moore from Tennessee Valley Authority ","html":"","width":"100%","height":180,"duration":4150,"description":"What can you learn from managing metrology in a nuclear environment and how can it make your lab run better?In this episode of ChatNAPT, Chuck and Howie sit down with Heath Moore, Senior Manager of Calibration Services at the Tennessee Valley Authority (TVA). With nearly three decades of experience, Heath shares what it takes to lead calibration operations where downtime is not an option and every decision carries weight.They talk about the realities labs face every day, from hitting turnaround times and handling technician shortages to working with legacy equipment that still has to perform. Heath also breaks down why communication is often the biggest hidden issue in lab performance and what leaders can do to fix it.The conversation also gets into one of the biggest challenges right now, building and keeping a strong technical team. From developing new technicians to creating a culture where people step up and support each other, there are clear takeaways you can apply immediately in your own lab.","thumbnail_url":"https://img.transistorcdn.com/xI6psWWZ6Dq3p91awhi6l1l_7Y0MRqRgU26MOhV0p6Y/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85Mzk2/ZDIwNTAzMmNhMjA5/ODI4NTkyYzQ3ZjBm/ZTI4NC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}