{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Travel Tech Podcast","title":"The Deal AI Can Never Find","html":"","width":"100%","height":180,"duration":3079,"description":"Airlines have spent decades making you earn loyalty through repetition. Iñaki Uriz builds the opposite: you pay first, and the relationship starts before you have flown a single mile.\nIñaki Uriz is co-founder and CEO of Caravelo, the platform behind flight subscription products at airlines including Wizz Air and JetSmart. He and Alex Brooker cover how subscribers behave once they have committed, the COVID moment that made Caravelo bet the company on subscriptions, why corporate travel is next, and why Uriz expects AI fare comparison to push airlines towards private deals that sit outside anything an agent can search.\nWhat You'll Learn\nSubscriptions vs loyalty: Loyalty programmes make customers prove commitment before rewarding them. Subscriptions take the financial commitment up front and reward it immediately, and can front load status for the higher tiers.\nWhere the incremental revenue comes from: Unused credits (subscribers use 70 to 80% of packaged flights), new demand created by the subscription itself, and market share, because a subscriber stops searching competitors.\nThe number that matters: For every $100 of subscription revenue, $30 to $50 is money the airline would not otherwise have captured, consistently across customers.\nChurn benchmarks: Monthly churn runs 3 to 4%, so roughly two thirds of subscribers renew for a second year at no acquisition cost.\nThe second wallet effect: Because the subscription was paid at the start of the cycle, a $50 upsell at booking time feels like $50 rather than $200, which lifts ancillary attachment on planned trips.\nTwo products for two problems: The flight subscription suits an airline chasing market share on a route or region. The last minute pass sells unlimited access to distressed inventory inside a short booking window, which helps flatten a seasonal demand curve.\nFirst mover advantage is structural: A subscriber leaves the market. The airline that signs them first keeps them until they actively unsubscribe.\nThe...","thumbnail_url":"https://img.transistorcdn.com/LxpvuNpWwfSGFL1KA1WhoZf9L55ykAqb5rgjXNFqi3c/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9mY2Yz/ZjA5OGE1ZmEyMTk4/ODJkYmU1YjhlYjRk/YTMzNC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}