{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"NC Tweener Talks","title":"[REDACTED] Episode 11: Getting Humans to Stop Doing the Robot Work","html":"","width":"100%","height":180,"duration":2740,"description":"This week on Redacted, we bring on our fourth guest: Ben Eckerson, founder of Agentcy, an AI-enabled consultancy helping small-to-mid-market companies close the gaps between the software they already pay for. Ben spent roughly 20 years in client services, including time at the ad agency McKinney, running Viget's Durham office, and co-founding Savas Labs, before launching Agentcy in early 2026 alongside business partner Eric out of the 24 and Up venture studio in downtown Raleigh.\nMost of the episode is a live demo: Ben walks through the internal tool he built from scratch, which turns a raw meeting transcript into extracted pain points, pricing and staffing estimates, and a styled, client-ready proposal deck. From there, the conversation turns into a real debate about whether it's worth building your own AI-native tools instead of buying an off-the-shelf AI CRM, what gets lost when you strip away the UI and go headless, and how much of client work still comes down to a human reading the room.\nIt's a practical, behind-the-scenes look at how one small agency is actually using AI to run its business day-to-day, ending on a genuinely optimistic note about what all that automation is supposed to free people up to do.\nTimestamps\n00:00 Cold open\n00:43 What Redacted is about\n01:09 Meet guest #4: Ben Eckerson, founder of Agentcy\n01:44 Housekeeping + an Offline update\n02:52 Ben joins the show\n03:34 20 years in the agency trenches: McKinney, Viget, Savas Labs\n04:58 What Agentcy does and \"humans doing the robot work\"\n05:29 The real problem: tool sprawl at client companies\n07:59 From stealth to launch: Agentcy's first year, with partner Eric at 24 and Up\n08:33 Demo time: inside Agentcy's homegrown CRM\n10:01 Where the tool started: turning Fathom transcripts into next steps\n12:11 Building a new lead: the WellCare walkthrough\n14:27 Adding a call transcript and hitting \"Analyze\"\n18:58 The internal TLDR: stage, stakeholders, pricing\n22:15 One click to a client-ready proposal deck...","thumbnail_url":"https://img.transistorcdn.com/UEzoK7N1siD9YRaSVBWfZ8B3suSS2aonEIZ5NwBH1Gs/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS80NjBh/YWVhZTA4ZTUyY2Fl/MDdhNzQwZWFhNDI4/MDc3Zi5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}