{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Changing The Industry Podcast","title":"Episode 182 - Customer Escalations and Unusual Finds in Car Trunks With Auto Shop Follow Up","html":"","width":"100%","height":180,"duration":4539,"description":"In this episode, Lucas and David are joined by Mike Carrillo, CEO, and Lex Sellers, Head of Customer Success and Operations Manager of autoshopfollowup.com from the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Lucas humorously recounts an incident involving David spilling Mountain Dew during a recording session, which was caught on video. They delve into the challenges of customer interactions and the importance of follow-up strategies in the auto repair industry. Additionally, the hosts and guests share intriguing stories about surprising finds in car trunks, from personal belongings to illicit items.00:00 Mountain Dew mishap causes laughter and mess.09:36 Encourage visiting shop in town, emphasizing twang.15:49 Awful car delivery ends in tragic dog incident.21:25 Feedback varies, escalations often seem inconsequential.21:58 Customer complaints about air freshener usage.30:48 Dad and I visit a mysterious room.34:44 Police officer in car wreck found drugs.38:20 Customer left without paying, truck hidden, sheriff called.43:27 Disagreement over blue substance at work.51:09 Upset about sharing info, denies selling anything.59:18 Rant about customer's $50 air filter complaint.01:01:48 Driving slowly to avoid other people, disliking traffic.01:07:25 Childhood curiosity about truckers and road rage.01:10:59 Let the cats be and leave them.","thumbnail_url":"https://img.transistorcdn.com/TmFutVBA2CXrbhzBSzhfJLpfqgewMMYGUnLcyfdNyvc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM3ODY2LzE2NzQw/ODM5MjItYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}