{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Changing The Industry Podcast","title":"Bonus Episode - The Biggest Onboarding Mistakes Managers Make and How to Avoid Them","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/482c74ff\"></iframe>","width":"100%","height":180,"duration":4217,"description":"In this episode, Lucas and David are joined by Adam Liu, and Paul Glowe for a candid discussion on common onboarding mistakes for new managers. The conversation highlights the common pitfall of unclear role expectations when shop owners hire their first manager, especially in family-run businesses. Adam and David share practical advice on the importance of clear task lists, job descriptions, and sticking to established onboarding processes—regardless of personal relationships.00:00 Role Clarification in Management09:16 \"Effective Data Strategy in Shopware\"13:58 Defining Role Expectations19:52 Family Dynamics in Business Frustration24:04 Balancing Hard Work and Knowledge29:13 Business Breakthrough Realization34:08 \"Motivation Through Peer Interaction\"39:17 Focused on Customer Experience45:31 HVAC Insights from Automotive Experience47:32 Efficient HVAC Diagnostic Approach53:14 Pricey Diagnostic and Refrigerant Costs01:00:03 \"Jeep's Brake Disaster\"01:04:26 \"Understanding Bitterness and Empathy\"","thumbnail_url":"https://img.transistorcdn.com/TmFutVBA2CXrbhzBSzhfJLpfqgewMMYGUnLcyfdNyvc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM3ODY2LzE2NzQw/ODM5MjItYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}