{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"ADAPT Insider","title":"Why retail teams need sharper trade offs between speed, cost, and quality","html":"","width":"100%","height":180,"duration":663,"description":"In retail, speed only becomes useful when it helps move a business metric without creating a bigger operational problem somewhere else.\nSakshee Kohli, Head of Technology - Store Customer Experiences at Coles, says technology earns its place when it helps move a real business number, gets into customers’ hands quickly without degrading experience, and stays useful beyond the first release.\nThat makes the challenge less about chasing the newest tool and more about building systems that keep creating value over time.\n\nKey takeaways:\nTechnology becomes more useful when teams start with the business metric that needs to move, whether that is loss, freshness, affordability, or personalisation.\nSpeed only matters when quality, cost, and customer experience stay under control. That requires clearer trade offs around risk appetite, perfection, and release discipline.\nThe strongest retail platforms are built to solve more than one problem. Reusable, extensible technology creates more long term value than one off fixes that become expensive to maintain.\n\nBusiness alignment is what makes retail technology useful\n\nRetail technology decisions improve when they start with the commercial problem, rather than the architecture or the tool.\nThat changes the conversation straight away because it forces teams to focus on the number or outcome they are trying to shift.\nThat is the lens Sakshee applies to business engagement.\nShe explains that retail teams are trying to reduce skip scans, improve freshness, protect affordability, or create more relevant customer experiences.\nIn that context, AI, computer vision, and other technologies matter only insofar as they help solve that problem.\nThe value comes from aligning around the shared business goal first, then deciding how technology, process, and workforce change each contribute to the outcome.\n\n\nSpeed creates value only when quality and cost stay in balance\n\nMoving fast is easy to talk about and much harder to do well at scale.\nIn...","thumbnail_url":"https://img.transistorcdn.com/t0Jtrt9eZN4kwrPnSzLt-aLKB9f-tVVg1JGt9pql9t4/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS84ODM3/NGVhYmU2ZjljNWIx/NTliY2NlMTAzZDRl/NGNmOS5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}