{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Selling From the Heart Podcast","title":"Communication. Connection. Consistency. featuring Dr. Stephanie Duguid","html":"","width":"100%","height":180,"duration":1912,"description":"Dr. Stephanie Duguid is a Leadership Culture Strategist, keynote speaker, author, and founder of Do Good Leadership. With three decades of experience in education, leadership, and human performance, she helps organizations strengthen communication, build trust, and create healthier workplace cultures where people feel valued and empowered to thrive.\nHer work focuses on intentional leadership, emotional intelligence, and the power of relationships to shape organizational culture. Through practical strategies, Dr. Stephanie helps leaders reduce miscommunication, strengthen teams, and lead with greater clarity, authenticity, and purpose.\n\nSHOW SUMMARY\nIn this episode of Selling from the Heart, Larry Levine and Darrell Amy welcome Dr. Stephanie Duguid to explore intentional communication, emotional intelligence, trust, and the habits that strengthen relationships.\nDr. Stephanie defines selling from the heart as service rather than transaction. Instead of focusing on delivering a pitch or closing a deal, sales professionals should listen closely enough to understand what the customer truly needs—and be honest about whether they can help.\nShe explains why genuine listening requires presence, curiosity, and the willingness to stop preparing your response while someone else is speaking. The conversation also explores how to respond rather than react when facing rejection, pressure, or difficult conversations. A pause, a breath, and greater awareness of tone and body language can change the direction of an interaction.\nUltimately, Dr. Stephanie emphasizes three practices that strengthen relationships and workplace culture: communication, connection, and consistency. When people feel heard, valued, and safe to speak honestly, trust has room to grow.\n\nKEY TAKEAWAYS\nListen to understand, not to respond. Genuine curiosity helps you understand what customers and colleagues actually need.\nGive people your full attention. Intentional presence means putting distractions aside and...","thumbnail_url":"https://img.transistorcdn.com/n0ZRdDRG3wDfbthdUV_eFsMqptVAYkz5BxmFn3LZimI/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8xOTcw/NWMwNmUwYTM4MTNj/OTUwMTkzNzZkYzRj/NGEwMC5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}