{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Leveraging the Laboratory","title":"Using Data-Driven, In-Person Discussions to Support Outreach Clients","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/4c765f55\"></iframe>","width":"100%","height":180,"duration":1179,"description":"In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton. They discuss how an outreach program can work with its customers on process improvements by using periodic visits and data-driven discussions.\n \nSpecific topics of discussion include:\nStrategies for having effective customer performance update meetings.\nWhat service elements, operational tasks, and specimen processing functions should be reviewed in a customer performance update report.\nHow to use client visits to help establish a collaborative partner relationship rather than a customer-vendor relationship.","thumbnail_url":"https://img.transistorcdn.com/PQv11aSKKrLtvMRJ6mO89MzrgNrbSqDFWu7M8wlpxI8/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9kOTI2/ODEwNTdiNTgxMjFi/ZDZjZDZkZDdlNGVm/ZTQ1OS5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}