{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Suite Talk","title":"Building Community, Wellness and Talent at Foxhills with Tej Walia","html":"","width":"100%","height":180,"duration":2623,"description":"In this candid leadership conversation, Foxhills Managing Director Tej Walia joins hosts Jade and Declan to unpack how a modern country club and resort can feel like a thriving village. From “accidental hotelier” to MD, Tej shares the mindset, investments and people-first practices behind Foxhills’ growth.With a major multi-million pound redevelopment completed and more on the way, this episode explores how to balance shiny new facilities with relentless attention to basics, and why culture, training and community are the true differentiators.Tej doesn’t sugarcoat it. He talks staff retention and promotion from within, the realities of post-pandemic hiring, and why AI should power the back office so teams can spend more time with guests. He also reframes wellness for today’s guest — from Pilates and paddle to a well-earned cocktail with friends.Key topics include: ✅ The “accidental hotelier” journey and Atithi Devo Bhava — guest as God ✅ What makes Foxhills feel like a village and how that shapes service ✅ Redefining wellness for business, members and families ✅ Investing in facilities while never dropping the basics ✅ Staff retention at scale, training, and promoting from within ✅ AI as a facilitator for better human service ✅ Mentoring, mental health, and making hospitality a chosen professionWhether you lead a hotel, club or resort, this episode offers practical lessons on culture, consistency and community that you can apply right away.🎧 Listen now to hear the full conversation with Foxhills MD Tej Walia.Read more episodes and hospitality insights at Hotel Magazine.Key Moments00:00 – Tej’s origin story and the principle of Atithi Devo Bhava 00:42 – Introduction and career highlights to date 01:41 – Three things people may not know about Tej 02:54 – What makes Foxhills a “village” for members and guests 04:01 – Inside the Pavilion family building and estate facilities 05:17 – Hospitality as a lifestyle, not just a job 07:35 – Balancing community feel with...","thumbnail_url":"https://img.transistorcdn.com/QV2gX02jcP3nksfFucKjrs7eq3jVJHHNRjH8gfrkiC0/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8wM2Fi/YjVjMTRlZDVmZDEx/NWMzMzM4NzMzMjBl/ZTRjYi5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}