{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Jeff Crilley Show","title":"Adrienne Guillory and Peter Welpton, Usability Sciences | The Jeff Crilley Show","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/4d62d93a\"></iframe>","width":"100%","height":180,"duration":687,"description":"I must confess that I am a baby boomer, so technology isn't my friend. Sometimes, I go to the airport and try to do the self-check-in, and I get frustrated because the screens are not as intuitive as I want them to be. Two people who know a lot about the customer experience are in the studio right now. Adrienne Guillory and Peter Welpton are with Usability Sciences.","thumbnail_url":"https://img.transistorcdn.com/FZWflI1gLkIMSpZSo-enpNlY6EUUj63UcYzulcFyc8Q/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yMzNl/YjRkNWFjNDQ4NmFj/YzU5YzVlYWRkMDEy/ZmRjMy5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}