{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The WorkOps Podcast","title":"Perficient runs HR at two speeds on purpose","html":"","width":"100%","height":180,"duration":1742,"description":"Heather Oxley, CHRO at Perficient, joins Jeet Mukherjee on The WorkOps Podcast to explain how a 7,000 person IT services company is rebuilding its People function around AI without pretending everything can move at the same pace. She opens with the work study she ran on arrival, which found that 60% of HR's workload was inquiry, and shows how that single number set her first priority.\nFrom there the conversation moves through Perficient's two speed operating model, the AI academy whose capstone requires a real client or internal outcome, and the decision to break 40 semi autonomous units into global practices so hiring draws from the largest pool instead of the smallest. Heather is direct about what does not work, including concentrating AI accountability in one person and treating course completion as proof of skill. HR leaders, People Ops practitioners and anyone building an AI operating plan for the function will find a practical sequence here: measure, separate fast from slow, prove the skill, fix the structure, then buy for speed.\n\nChapters\n00:00 Cold open\n00:54 Welcome Heather Oxley of Perficient\n01:12 From IT consulting to the CHRO seat at Perficient\n03:18 Why the CHRO job keeps expanding\n05:11 Where HR ends and IT begins\n07:06 Spreading AI accountability across the HR leadership team\n09:41 The academy, the capstone, and applied AI skill\n12:16 Go fast on the obvious, slow on the complex\n13:02 60% of HR workload was inquiry\n15:26 Build versus buy on hiring and skills\n19:29 Global practices and matching supply to demand\n23:01 HR in three years, agent supported and proactive\n26:20 Pilots, passengers, and leaning into the hard\n\nTakeaways\n- A work study at Perficient found that 60% of HR's workload was inquiry, questions already answered somewhere in the policy library, which made an inquiry agent the obvious first place to move fast.\n- Perficient runs at two speeds by design: fast where the ROI is clear and the blocker is data hygiene, slower where cross silo...","thumbnail_url":"https://img.transistorcdn.com/Eh8J8csrLvAf-gfZx2fx-hND9gquazmC6b15qkZyyGA/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9lMWNj/OTM3ZjEzMWFkMzQw/NjcwMzQyYTI4MTY3/MGRhMC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}