{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Scaling Practice Management by Talkie.ai","title":"Designing an AI-First Primary Care Practice from Scratch | Dr. Zeshan Rajput, MD","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/4e65c9e2\"></iframe>","width":"100%","height":180,"duration":3531,"description":"What if you could design a primary care practice from a blank canvas - AI at the front door, overhead at half the industry average, and every minute saved reinvested in the doctor-patient relationship?\nDr. Zeshan Rajput is doing it. A physician, clinical informaticist, and MBA with 15+ years across EHR implementations and federal health IT strategy, he's now building New Hope Primary Care in Columbia, Maryland from the ground up.\nWe dig into:\n🏥 Dr. Rajput's #1 tip for growing a practice - design every patient touchpoint the way Disney would, and ask whether you'd want to be your own customer\n🤖 The four-bucket framework for deciding what AI should and shouldn't touch - human only, human-first/AI review, AI-first/human review, and AI only\n⚠️ Printers, passwords, policies - the three failure modes of every tech rollout, and why policy is the one most practices get wrong\n📊 The #1 reason healthcare tech implementations underdeliver - and it's not the go-live, it's the optimization window that follows\n💰 Targeting 25-35% overhead in a world where most practices run 65-80% - and the provider-only staffing matrix behind it\n🔥 The hot take that might get him in trouble - which subspecialties of medicine could become AI-first first\nResources mentioned:\n👤 Guest: Dr. Zeshan Rajput, MD\nLinkedIn: https://www.linkedin.com/in/zrajput/\n🏥 New Hope Primary Care: https://newhopeprimarycare.com/?utm_campaign=talkie-podcast\n\n📚 Books mentioned:\nIf Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently - Fred Lee\n🧠 Frameworks mentioned:\nThe 4-bucket framework for AI vs human work - credit to Dr. Mark Kramer\n📝 Also referenced:\nTalkie blog post - How Much Do Missed Calls Cost a Medical Practice? (with embedded calculator): https://talkie.ai/blog/how-much-do-missed-calls-cost-medical-practice/\n\n🎥 See how Talkie.ai works - AI medical receptionist demo: https://www.youtube.com/watch?v=oOiJ3ITTrLY&list=PLLjcCBHYN2KoBqm-Dx-8lIwWLuU-CHXSg","thumbnail_url":"https://img.transistorcdn.com/cDl0t9jFckOl-1_LgMnmIWyXNTKcvr8hPfqwaY9KYeg/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9hNGEx/NWRhMDYxMDUxMjE3/MWIyMGU3MjZiZGZl/NjIxNS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}