{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Jaded Mechanic Podcast","title":"The Biggest Mistake Shop Owners Make with Josh Coomes and Brian Ramsburg","html":"","width":"100%","height":180,"duration":4650,"description":"Recorded at Tools in Hershey, Pennsylvania, Jeff sits down with Josh Coomes of Auto Shop Therapy and technician Brian Ramsburg to discuss the realities of running a modern repair shop. Brian reflects on more than 18 years in the trade, the challenges of being a solo technician, and why he enjoys variety in his work, while Josh shares his customer-first approach, leadership lessons, and the importance of protecting a shop's reputation. Together, they explore diagnostics, pay plans, hiring, training, and building a culture that values quality over speed.\nTimestamps:00:00 Listen or Become a Liability\n 00:35 Tools in Hershey Introduction\n 02:37 Brian's Career Journey\n 04:18 Owning a Job vs. Owning a Shop\n 07:42 Customer Empathy and Service Standards\n 09:21 Turning Away Older Vehicles\n 14:48 Favorite Types of Repairs\n 18:02 Why They Avoid European Vehicles\n 19:40 Shop Scheduling and Profitability\n 21:56 Technician vs. Owner Priorities\n 25:38 Working Relationship Challenges\n 28:28 Hiring and Leadership Lessons\n 36:20 Mentoring and a Proof-Based Culture\n 40:41 Pay Plans and Team Morale\n 42:03 The Starter Diagnosis Debate\n 45:41 The Stress of Being the Only Technician\n 48:50 Quality Control vs. Book Time\n 52:40 Shop Standards and Fair Productivity\n 55:27 Workflow and Imperfect Data\n 58:51 Flat Rate Pressure Stories\n 01:05:10 Hiring Through Working Interviews\n 01:10:23 Charging Properly to Grow\n 01:12:44 Final Advice and Closing","thumbnail_url":"https://img.transistorcdn.com/Sk2Cxg758d7EdB1ogJfG9vxVkVeo1MgDWAiF0B9gSYw/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQxMjAxLzE2ODI4/OTE3NjctYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}