{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Successful Contractor Podcast","title":"How a Plumber Who Started at 19 Sells & Installs $800K a Year | Payton Sword","html":"","width":"100%","height":180,"duration":3757,"description":"Book a free strategy call with CertainPath to see how we can help you hit your goals and beyond: https://bit.ly/4b0wLaZ Or call us at: (214) 453-1591  He started plumbing at 19. Last year he sold $800,000 in residential plumbing — and installed every job himself. This is his exact playbook. Payton Sword is a plumbing technician at Steve Huff Plumbing, Heating & Air in Kingsport, Tennessee — and a 4x Crown Champion at CertainPath, the program's top sales tier. Last year he sold roughly $800,000 in residential plumbing. No sales/install split, no handing the job off: every technician at Steve Huff sells the work and does the work. Payton was hired at 19 — at the same shop his dad worked for back in 1996. The company put him through 15 months of ride-alongs, trainings, and schools before he ever got his own truck. Today the shop's 12 plumbing technicians train four days every month: full service-call roleplays with homeowner personalities, DISC profiles, and a \"switch method\" that swaps techs mid-roleplay to keep everyone sharp. In this episode, Payton walks Bob Houchin through his entire service call, start to finish — from the drive-time research to the same-day install. In this conversation, you'll discover: • The $800K reveal — and why he installs every job he sells • The at-the-door credibility statement he delivers on every single call • Why he never asks permission to run the whole-house safety inspection — \"it's a value creator\" • Builder-grade vs. professional fixtures — and the restaurant question that sells Totos • The four-option presentation with everything on the top option • Present the top option, ask for the business — then go silent • \"Is it only the money?\" — his answer to \"I should get another bid\" • The authority close: \"What were you expecting to spend today?\" • Why the shop trains four days a month — and why it produces Crown Champions  Whether you run a plumbing company, manage a service team, or you're a tech chasing Crown Champion numbers —...","thumbnail_url":"https://img.transistorcdn.com/WCyJ3ptH0xXEDqC4S1LIZ73tPiK25vJcQICelfBZHPQ/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS84MzJh/ZGUzYzE3OTNiM2Nj/YTllNDRjYmY2NWIy/NjY2OS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}