{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Defining Hospitality","title":"Black Capes & The Anti-Architect - Christian Giordano - Episode #007","html":"","width":"100%","height":180,"duration":3183,"description":"How do you handle unhappy clients? Christian Giordano, President and co-owner of Mancini Duffy, approaches any situation by thinking about what he can do to improve it. He joins Dan Ryan to talk about #architecture, #hospitality, & more in this week’s episode. Check it out now! Check out some takeaways from this episode below:Christian’s show, The Anti-Architect Podcast, originated with his unique perspective on the architecture industry, and figuring out how to listen, understand, and connect with his clients. Whether you’re a black cape architect or a junior designer at a corporate firm. The best thing you can do is listen. Hospitality comes from incredible service and listening. From those two points, we can begin to anticipate customer needs and implement them into how we impact their experience. Giving clients more information up front can help facilitate decision making, especially since budget plays a critical factor. For example, Christian’s team shows different sized dollar signs ($) in early designs and discussions to give them a visual cue into their options. The reactions and conversations that come out of it can inform new and better ideas.Building & maintaining culture during a pandemic is challenging, but Christian’s firm weathered it by having open, agendaless Zoom calls twice a week and being flexible with how people work. Giving everyone an opportunity to contribute, regardless of seniority or experience leads to better ideas and a more engaged workforce. It’s not our place to tell clients they’re wrong, it’s our place to come to them with a different solution.Companies don’t have to follow their industry trends for workspaces anymore. Instead, they should focus on planning a space that works for them and their business’ specific needs.Christian’s advice to his younger self: Enjoy the journey, and don’t be so stressed out along the way. Quote of the Show:32:36 - We have to respond to them a certain way. We always have to be positive. Right. You...","thumbnail_url":"https://img.transistorcdn.com/jOMZku2zhfiEl2keEgoTu9dN4zv3kAryH7e0rdfDrqM/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM5MzU3LzE2ODE4/MjI1NTUtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}