{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"TechSurge: Deep Tech Podcast","title":"Customer Experience x AI: Industries at the Intersection Series","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/4ffd28cf\"></iframe>","width":"100%","height":180,"duration":2711,"description":"Host Sriram Viswanathan speaks with Andy Lee and Anand Chandrasekaran from Crescendo AI about the transformative impact of AI on the customer service and call center industry. The conversation covers Crescendo's unique approach to integrating AI in business process outsourcing, the dynamics of the sector, and the potential future of human-AI collaboration. Discover how AI is poised to disrupt and enhance the BPO industry, and why Crescendo AI is at the forefront of this technological revolution.\r\n\r\nChapters\r\n00:00 Introduction to AI in Customer Service\r\n02:48 Dynamics of the Contact Center Industry\r\n06:09 Crescendo AI: Founders and Vision\r\n08:58 AI's Impact on Customer Interactions\r\n11:54 Technical Architecture of Crescendo AI\r\n15:06 Market Strategy and Customer Experience\r\n17:56 Scaling and Growth of Crescendo AI\r\n21:03 Future of AI in Customer Service\r\n24:00 Conclusion and Future Outlook\r\n\r\nLinks\r\nhttps://crescendo.ai/\r\nhttps://www.alorica.com/\r\nhttps://www.generalcatalyst.com/","thumbnail_url":"https://img.transistorcdn.com/jQPF4l9NFf0J8GE3ySmQUhKsdFs-I1vwVANYFaBaoL0/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9kOGI1/OGFhMjdjOWMzMDhj/MGY4MGFiMDMyMmIx/Y2M4ZS5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}