{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Ask Ashley","title":"How CallRail's Nakita Duffus Builds Belonging at Work","html":"","width":"100%","height":180,"duration":1588,"description":"Nakita Duffus wants everyone who touches a product or walks into a room to leave feeling capable. Growing up in a Jamaican household in New York as the older sibling to her brother David, who had down syndrome, she learned to advocate early, and she carries that into her work today. Nakita is a Support Specialist at CallRail, a UX practitioner, and lead of the divergent minds ERG. She talks with Ashley Russo about neurodiversity at work, building community across employee resource groups, using AI to automate small tasks while keeping humans for the vision, and the advice she would give her younger self.\n\nChapters:\n00:00 Welcome to Ask Ashley\n00:43 Meet Nakita Duffus\n01:08 Growing up as an advocate for her brother David\n03:36 A problem solving mindset from an early age\n04:35 How advocacy shaped her move into tech\n05:56 The customer call that stayed with her\n06:56 Leading the divergent minds ERG at CallRail\n08:58 Serving employees at the intersections\n10:22 Intentionality over budget in ERG events\n11:15 The Mental Health Awareness Month panel\n12:32 Building trust and preventing knowledge silos\n14:52 Helping people show up as their authentic selves\n17:00 AI, human capital, and using AI for the boring stuff\n19:15 Moving fast and informed at the same time\n20:24 The influence of her brother and her mom\n21:48 Self-care, mental health, and making a sandwich\n23:49 Blending personal passions with professional life\n25:16 What she would tell her younger self\n26:17 Closing thoughts\n\nYou can follow Nakita Duffus here:\nLinkedIn - https://linkedin.com/in/nakita-duffus-446244197\n\nLearn more about CallRail:\nWebsite - https://callrail.com","thumbnail_url":"https://img.transistorcdn.com/aRe7dqzcNfBGUfqf2XfHZAKMGZOtyjmViHhwZvrlBTI/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9iZDJi/N2NiODA0OGY2NzVh/ZmQ4ZGQ5MjZmZWEy/ZWQyNC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}