{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Supply Chain Champions","title":"What It Takes to Build a Customer-Centric Supply Chain with Michael Jacobs","html":"","width":"100%","height":180,"duration":1784,"description":"If you want something to improve, you measure it.\nMichael Jacobs, SVP of Supply Chain at Ferguson Enterprises, believes that tracking the right metrics is the foundation of real change. In this episode, he shares how Ferguson uses perfect order index, on-time deliveries, and net promoter score to build a supply chain that puts customers first. He also explains how he balances the people, processes, and technology to drive transformation.\nAt Ferguson, the supply chain is more than a function; it’s the backbone of the business.\nIn this episode, you’ll learn:The key metrics that drive real transformation  Why supply chain and sales must work as one team  How to make smarter technology investments \nThings to listen for:\n(00:00) Meet Supply Chain Champion: Michael Jacobs\n(02:41) Ferguson Enterprises’ unique ecosystem\n(08:16) The truth about AI and emerging tech in supply chains\n(12:07) Why supply chain is Ferguson’s biggest competitive advantage\n(17:40) Lateral moves for long-term career growth\n(21:14) Benchmarking and learning from other industry leaders\n(27:16) Why COVID reshaped supply chain strategy for the better\nResources:\nConnect with Michael: https://www.linkedin.com/in/michael-jacobs-bb31a78/\nConnect with Eric: https://www.linkedin.com/in/eric-fullerton-111ba71a/\nConnect with project44: https://www.project44.com/","thumbnail_url":"https://img.transistorcdn.com/Exo0jN-inph3iRSOCd788lcTJA8hZzdRpv2T1jw4tEo/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8wMmY5/NWQwNWEyNDdiYzZl/MzM0YmE2ODdhNjVm/ZjdhYS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}