{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Luxe Leap","title":"S01E55 Scaling With Integrity: Success, Revenue & Leadership | Kristen Hayer | The Luxe Leap","html":"","width":"100%","height":180,"duration":3731,"description":"What does it take to scale not just a company, but the people, leaders, and teams inside it?In this episode of Luxe Leap, host Reland Logan sits down with Kristen Hayer, Founder and CEO of The Success League, for a deeply grounded conversation on leadership, customer success, brand evolution, and what it truly means to build a lasting legacy in business.Kristen brings more than 25 years of experience as a sales, marketing, and customer success executive in the tech and SaaS world. After leading award-winning customer success teams for fast-growing companies, she launched The Success League in 2015 to help organizations scale with customer impact at the center. Today, she is a recognized authority in customer success, a board advisor to early-stage tech companies, a podcast host, and the author of more than 100 thought leadership pieces in the field.In this conversation, Kristen shares the pivotal moment that led her to start her business, how she identified a market gap early in the customer success movement, and why operator-led expertise matters more than theory in modern consulting. She explains how customer success has shifted from a reactive support function to a revenue-driving, leadership-critical discipline and why many companies are still structured in ways that work against the customer experience.Reland and Kristen explore what happens when sales, marketing, and customer success operate in silos, how those silos quietly erode trust and growth, and why the future belongs to cross-functional leaders who understand the full customer journey. They also discuss why founders sometimes need to reclaim sales, how credibility changes when leadership stays close to revenue, and what brand evolution looks like as a company matures.This episode also touches on visibility, thought leadership, and why social media is no longer the most reliable driver of meaningful growth. Kristen shares what has actually worked for her, from books and speaking to training programs...","thumbnail_url":"https://img.transistorcdn.com/E7ITOeHCki3-fkWr7go6Y9fBnzj0XmggAawTMtTy5j4/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85OWFi/MTFjZDFlNzdhZDBl/MmMwZjNlOGFlYWNj/ZTFmNi5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}