{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Tom and Bob Show","title":"Careers in CX: Serena Riley - Director of Customer Experience - Llamasoft","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/524e2bc4\"></iframe>","width":"100%","height":180,"duration":1447,"description":"Serena Riley - Director of Customer Experience with Llamasoft - joins Tom and Bob in the first episode of a series on careers in CX. Serena describes her role and that of the customer experience team at Llamasoft, a supply chain management software company. ","thumbnail_url":"https://img.transistorcdn.com/0nNLtKTkpwj6ptlZPG0_XnfY56hA58zt7ulJjEche38/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzEwNTUwLzE2MDI4/ODA5MzgtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}