{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Business Tech Brief By HackerNoon","title":"How IT Shapes The New Customer Experience","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/5317d927\"></iframe>","width":"100%","height":180,"duration":307,"description":"\n        This story was originally published on HackerNoon at: https://hackernoon.com/how-it-shapes-the-new-customer-experience.\n             Why is customer experience in banks so important, and what components can be used to improve it? \n            Check more stories related to business at: https://hackernoon.com/c/business.\n            You can also check exclusive content about #customer-experience, #fintech, #finance-and-banking, #new-customer-experience, #acquiring-new-customers, #ux-in-banking, #ux-in-fintech, #ui-in-fintech-apps,  and more.\n            \n            \n            This story was written by: @ismirnov. Learn more about this writer by checking @ismirnov's about page,\n            and for more stories, please visit hackernoon.com.\n            \n                \n                \n                Global banks lose 20% of their customers, or 1 in 5 customers, due to poor customer experience. By building more meaningful personal relationships, banks can increase revenue from core customers by up to 20%. Customers are about 2.5 times more likely to purchase bank products embedded in non-bank channels if the product is managed in partnership with a bank.\n        \n        ","thumbnail_url":"https://img.transistorcdn.com/Jt7ZjSFsWPyXT1J4MukXq9taSSUnP-1Sp6kI7vdNfek/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQxMjY1LzE2ODM1/ODI2MTUtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}